Have a question? You may find the answer here!
I've put together some of the questions I hear most often from pet parents. If you don't see your question here, just ask — I'm always happy to help.
1. How does a new client get started?
The best way to get started is to click the REQUEST A MEET & GREET button on the Pet Care by Cynthia website. I’ll personally get back to you within 24 hours.
2. Do you require a Meet & Greet before the first visit?
Yes! A Meet & Greet gives me a chance to meet you and make friends with your pet before their first visit. It helps your pet feel more comfortable and makes things easier for
everyone when I begin caring for them.
3. What areas do you currently serve?
I currently serve The Domain, North Austin, Wells Branch, Round Rock, and Pflugerville.
4. What types of pets do you care for?
I care for dogs, cats, birds, reptiles, and exotic or caged animals.
If you're not sure whether I can care for your particular pet, just ask!
5. Do you offer overnight pet sitting or boarding?
No. I don’t currently offer overnight pet sitting or boarding.
6. How long are your visits?
Dogs: 30 minutes
Cats: 20 or 30 minutes
Vacation Pet Care: 3 visits per day — morning, afternoon, and evening
📸 While Clients Are Away
Our standard service includes up to three pets. If you have more than three, just give me a call so we can talk about your pets and see if I can accommodate them.
A typical visit, whether I'm caring for your pets in your home or walking your dog, includes feeding, fresh water, playtime, cuddles, and lots of love!
Absolutely! I'll send you a photo of your pet along with a summary of the visit or walk, so you know how things went while you were away.
Before your first visit, I'll ask you to provide emergency contact information, including your preferred veterinarian and/or emergency pet clinic.
Contact me as soon as you know there may be a change to your original schedule. I'll do my best to make the necessary arrangements, depending on my availability.
📅 Scheduling & Policies
It's always best to book as soon as you know you'll need pet-care services so I can reserve your time on my schedule.
Holiday care tends to fill up quickly, so I recommend booking holiday visits as early as possible.
Cancellations less than 48 hours before your scheduled service: 50% of the service fee.
Same-day cancellations: 100% of the service fee.
Holiday cancellations: 100% of the service fee unless cancelled at least five days in advance.
Yes. The $10 holiday premium applies to each visit on:
New Year's Eve & Day · Memorial Day · July 4th · Labor Day · Thanksgiving · Christmas Eve & Day
Yes! If you're already away and need an additional visit, it's best to call me. Since I schedule several clients each day, I'll need to confirm that I have availability.
❤️ The Personal Stuff
I believe your pets deserve thoughtful, dependable care — and you deserve peace of mind while you're away.
I've invested in my business, including becoming bonded and insured, earning Pet First Aid & CPR certifications, completing a background check, and joining Pet Sitters International (PSI), a
leading educational association and membership organization for professional pet sitters and dog walkers.
All of this comes from my love for animals and my desire to give pet parents confidence that their pets are being cared for with the same attention and love they receive at home.
Just ask! I'm happy to answer your questions and talk about what your pets need.
PET CARE BY CYNTHIA
Professional pet care with a personal touch.
512.704.3136 | petcarebycynthia@gmail.com
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